Add Product

Search Results:

Regular Member
Posts: 30
Registered: ‎12-08-2011

Every time I try to log in, I have to reset my password

I just reset my password, as I haven't used in awhile. I reset my password, ordered something, then closed my browser window (which clears my web history/cache upon closing the browser).


I just tried logging into my best buy acount, and it's saying "Oops! The email or password did not match our records. Please try again." I remember having this issue the last time I used, months back (which is one of the reasons I stopped buying stuff online, as it seems like I always have some sort of issue using best buy's website; with orders getting stuck in limbo, my account not saving my shipping address, etc.)

Posts: 2,152
Topics: 41
Kudos: 367
Blog Posts: 16
Solutions: 131
Registered: ‎08-08-2017

Re: Every time I try to log in, I have to reset my password

Welcome back, NachoLiberator,


One thing I absolutely abhor is resetting any password of mine.  I realize some systems require it from time to time due to security concerns, but it's wildly inconvenient for me, and I do everything I can to avoid it.  I'd be quite frustrated if I had to do it every time I tried to access one of my accounts, and I'll be happy to point you in the right direction here.  Please try the following and let me know if any of these steps work:


  • Log out of your account on all devices
  • Disable ad-blockers in your browser or on your computer
  • Disable any VPN you may be using
  • Clear your browser's cookies and cache
  • Close and re-open your browser
  • Try using a new browser or device to log in if the above steps don't work right away


If you need further assistance after trying the above steps, please let me know and I'll be happy to assist however I can.

Sam|Retired Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!