10-05-2022 12:19 PM
I have had an extremely frustrating experience with Bestbuy.com
For the past several months I have been having every single order I've placed being automatically cancelled within 20 or so minutes.
The reason is something about the acceptable quantity limit or something like that. I don't see what the issue is. I only place at maximum 2 units of any 1 item.
I even upgraded my account to Business which increases my allowable unit limit but that didn't help.
I've tried multiple payment methods as well including gift cards.
I have spent hours on the phone and there is nobody who can help. Forum Support, Business Support, Regular customer service support, Email. Nobody can help me and give me an answer on how to resolve this. If i've done something illegal (which I have not) then close my account.
I am a legitimate buyer. I want to spend my money at Bestbuy.com but have recently been forced to buy on Amazon cause of this. This is unacceptable. I am willing to verifiy anything they need. Prove I am not a reseller (if thats their concern). Anything!!
I have read this happening to multiple users. This really can't be good if someone legitimately wants to spend money on the website but can't. What kind of business is that? How would the shareholders react to that? Clearly it is an automated process and its flagging me for something I am not.
So frustrating to say the least.
Solved! Go to Solution.
10-05-2022 12:27 PM
Hey there, Dan6ixDan.
Thanks for reaching out to us here on the Best Buy Forums. When I try and purchase something online, I want my orders to go through, so I understand your frustration. Could you please send me a private message with your full name, phone number, and email address, so I can look into this for you?
10-05-2022 05:50 PM
10-06-2022 08:06 AM
I would like to look into this myself and see if there is anything we can do to get this resolved. If you could please send me a private message with your full name, phone number, email address, and an order number you had cancelled, I can engage our internal support team to look into this and see if there is something we can do to get this resolved for you.
10-06-2022 08:19 AM
I have sent you a private message.
I am hopeful i can have a postive resolution to this and share it with the community. I know there are so many people who are getting their orders cancelled just by reading this forum alone. Legitimate customers it seems.
10-06-2022 08:31 AM
10-06-2022 01:21 PM
Well the final resolution was that Bestbuy will not accept any further orders from me online and they won't change that. No reason given. I am a legitimate buyer and wanted to spend my money at Bestbuy.
Was willing to verify anything they needed to verify. Now I am forced to go into the store. I will be taking my business elsewhere. I wish the many others facing this problem with cancelled orders ... Good Luck.
10-13-2022 07:17 AM
This topic has been moved to Customer Service under the board BestBuy.com for further review.
11-11-2022 11:38 AM
This topic has been moved to Other customer service support for further review.
12-27-2022 09:15 AM
Their fraud detection systems are very over sensitive. I am just glad I am not a stock holder of Bestbuy. Imagine all the legitimate business that is lost because of this. I have several friends this is happening to as well.