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Trusted Member
Posts: 86
Registered: ‎08-17-2013

Even with my last ever purchase at Best Buy, there was an issue

I am no longer shopping at best buy, however I did have reward certificates to use.  I placed an order online on saturday, I was going to do instore pickup, but the website said it would be delivered on Sunday.  I figured that was perfect as I needed the item for Monday.  Of course Sunday comes and goes, no item.  Monday comes and goes, still no item delivered.  I reached out to customer service (more waste of time) and they told me that I could not change to in store pickup as the item was processing.  It had no shipped yet, so im not sure why it couldnt be canceled or modified.  All that was offered was an apology for the delay.

 

I needed this item for work this week and now im hoping that its only 2 days late, but knowing how best buys customer service has been, im not too optimistic.  Had i known they were unable to fulfil shipping orders, I would have just picked it up in store over the past weekend.  

 

After vowing to never shop at best buy again after being elite plus for many years, due to horrible customer service, they even screw up the last purchase I make.  good ridance.

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Trusted Member
Posts: 86
Registered: ‎08-17-2013

Customer service makes things worse even when trying to help

After my last attempted purchase with best buy, i vowed to never shop here again after many years of being an elite plus member.  A member of the forum DMed me to try to resolve my problem.  It resulted in not getting an answer for SIX DAYS at which point the item I had wanted (second generation ipad pro) became unavailable.  Not only were they unable to honor the deal I wanted, I was unable to get the item at all due to the lack of customer support.

Posts: 4,976
Topics: 53
Kudos: 382
Solutions: 305
Registered: ‎11-29-2016

Re: Even with my last ever purchase at Best Buy, there was an issue

Good afternoon, Kcorai87,

 

Welcome back to our forums, and thank you for sharing your feedback with us.  As someone who shops online quite often, I can certainly understand your frustration with the delay of your recent order with us.  If you’re still in need of assistance regarding this particular order, feel free to send me a private message with your full name, phone number, email address, and order number, and I’ll be happy to take a closer look.

 

While it sounds like these past experiences has led you to question your future with Best Buy, I do hope you’ll consider shopping with us again in the future, so we might provide you the level of service I know we’re capable of.

 

Thank you,

SeanM|Social Media Specialist | Best Buy® Corporate
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Trusted Member
Posts: 86
Registered: ‎08-17-2013

Re: Even with my last ever purchase at Best Buy, there was an issue

Why was this merged into one post when both interactions were not related?
Best Buy Employee
Posts: 2,422
Registered: ‎01-09-2015

Re: Even with my last ever purchase at Best Buy, there was an issue

Both posts seem to be issues you’ve had which led you to question shopping at Best Buy. Rather than answer each independently, potentially requiring you to have two different conversations with our social media team, SeanM-BBY offered to assist you with both. I think most would welcome that approach.
I am a Best Buy Employee, but the views that I post are my own and not that of Best Buy.
***Know that I am not able to issue official responses and that my posts are only here to help before an official response is offered by a Best Buy Social Media Specialist***