11-14-2019 10:25 AM
11-16-2019 01:06 PM - edited 11-16-2019 01:07 PM
Welcome to the Best Buy Forums and thank you for taking the time to write in to us, although we are sad to hear about your order.
The flexible financing option is a great advantage of the My Best Buy credit card, so I can certainly understand wanting to select that option on your order. Typically we see this occur if the billing information provided does not match up to what the banking institute has on file. Since writing in to us, have you had a chance to contact Citibank at (888) 574-1301, or on Twitter at @AskCiti, for additional details about this?