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Posts: 1
Registered: ‎09-26-2018

Entered the wrong email address with my guest order, help!

[ Edited ]

Hello!

 

I made an order last night, 9/25/18, using the guest portal through Best Buy. I was ordering a phone (as my previous one has stopped working), and I typed in an incorrect email address (I didn't see this until after the order was placed and I was moving on to a new website). Since my previous phone broke, so the fact that I did enter the correct phone number is quite useless. I am concerned that I won't get the package, or if I do and it gets stolen there is no way I will know, as I do not have the order number to track its delivery. Is there any way we can fix the email on this order? 

 

If it helps, the incorrect email I entered was {removed per forum guidelines}

 

Thank you so much!

Posts: 4,458
Topics: 46
Kudos: 461
Solutions: 265
Registered: ‎11-29-2016

Re: Entered the wrong email address with my guest order, help!

Good morning rachstohlin,

 

Welcome to our forums, and thank you for connecting with us for your concerns.  To be clear, we’ll be unable to modify the email address associated with your order now that it’s been placed.  With that said, I’ll be happy to review your order further and offer any status update I can.

 

For me to locate your order, there’s a few pieces of information I’ll need you to verify for me.  You’ve already provided the email address associated with the order, but if you could also send me:

 

  • Your first and last name
  • Your phone number

 

This, along with the email address you’ve provided, should be enough to begin my research.  As you can see, we’ve removed the email address from your post to protect your privacy, so be sure to use the blue “Private Message” button in my signature to send me this information privately.

 

Looking forward to hearing from you,

SeanM|Social Media Specialist | Best Buy® Corporate
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Posts: 4,458
Topics: 46
Kudos: 461
Solutions: 265
Registered: ‎11-29-2016

Re: Entered the wrong email address with my guest order, help!