Add Product

Search Results:

New Member
Posts: 1
Registered: ‎09-18-2020

Entered correct shipping address, delivered to wrong location.



A while ago, I had pre-ordered a physical copy of a game online, and after a bit, I recieved an email earlier this week saying my order had shipped to my address. However, today on it's scheduled delivery day, I recieved an email saying my package had been delievered, but to a location other than mine, in a different city, that supposedly shares the same address credentials as me.


I have no idea what to do, and I would like to recieve the game as soon as possible.


Thank You

Posts: 1,810
Topics: 91
Kudos: 292
Solutions: 96
Registered: ‎11-23-2018

Re: Entered correct shipping address, delivered to wrong location.

Hi, Ryan_Metz, and welcome to our online community!


Thank you for posting on our forum page for support. I'm sure you were excited to receive your game in the mail, and I can imagine your surprise when it was delivered to a different location. This is definitely odd and concerning, and I'd like the chance to look further into the matter.

Please send me a private message including your full name, email, phone number, correct shipping address, and order number to start. You can find the blue option to message me to the right of my name below.


Happy to help,

Allison|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!