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Posts: 1
Registered: ‎03-22-2020

Entered Wrong E-mail Address during set up.

When setting up an initial account to make my purchase I entered an incorrect email address.  I have since set up the account using the correct address, but I am unable to access my order.  I am locked out.   Please help!  

Posts: 12,468
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Registered: ‎01-03-2013

Re: Entered Wrong E-mail Address during set up.

Hi there, bchilds7805, 


Welcome to the forum, and thank you for connecting with us regarding your order! I understand you set up an account under an incorrect email address, and despite correcting the account, you are unable to access the order. While we would be unable to update the email address on the order, I would be happy to see what options we may have for you. Please keep an eye on your inbox in the top right corner of the page for my private message.



Tasha|Social Media Specialist | Best Buy® Corporate
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