04-10-2020 03:35 PM
I must not have updated my shipping address on my order. They attempted to deliver my order earlier today but obviously couldn't because it was the wrong address. I called the help desk over 2 hours ago and an still waiting on a call back. How can I go about updating the shipping address to be the same as the billing address?
04-11-2020 04:43 PM
04-16-2020 02:25 PM
Thank you for visiting our community forums. I appreciate your patience while we worked to respond to your message. As jdogg836 mentioned, we are typically unable to modify a shipping address once your order has been handed off to our shipping partners.
Have you been able to get assistance with this order since reaching out to us? If not, please let me know and I'll be happy to take a closer look at this for you.