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New Member
Posts: 2
Registered: ‎04-10-2020

Entered Incorrect Delivery Address

Hi,

 

I must not have updated my shipping address on my order. They attempted to deliver my order earlier today but obviously couldn't because it was the wrong address. I called the help desk over 2 hours ago and an still waiting on a call back. How can I go about updating the shipping address to be the same as the billing address?

 

Brian

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New Member
Posts: 2
Registered: ‎04-10-2020

Re: Entered Incorrect Delivery Address

Is this just going to be ignored? I still have yet to receive a call from your help desk
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Best Buy Employee
Posts: 2,049
Registered: ‎01-09-2015

Re: Entered Incorrect Delivery Address

The forums are not for immediate assistance, with the extra traffic here replies could take a week. The extra traffic has increased that time it takes for assistance here. The most immediate help would come from 1-888-BestBuy or the chat on BestBuy.com when available.

From my experience, changing addresses on items already in transit is typically restricted for security reasons.
I am a Best Buy Employee, but the views that I post are my own and not that of Best Buy.
***Know that I am not able to issue official responses and that my posts are only here to help before an official response is offered by a Best Buy Social Media Specialist***
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Posts: 5,359
Topics: 168
Kudos: 442
Solutions: 247
Registered: ‎08-21-2017

Re: Entered Incorrect Delivery Address

Hello, BrianDonahue,

 

Thank you for visiting our community forums. I appreciate your patience while we worked to respond to your message. As jdogg836 mentioned, we are typically unable to modify a shipping address once your order has been handed off to our shipping partners.

 

Have you been able to get assistance with this order since reaching out to us? If not, please let me know and I'll be happy to take a closer look at this for you.

AndrewB|Social Media Specialist | Best Buy® Corporate
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