05-04-2021 08:41 AM
05-04-2021 12:46 PM
What does the shipping weight on the mailing label say the weight of the box is supposed to be?
05-04-2021 12:49 PM
05-04-2021 01:14 PM
Thanks for joining our online community and posting for support. Upgrading your computer is exciting, and I know how important it is for the process to go smoothly from start to finish. I hate to hear you received an empty box! I can imagine your concern in this situation, and I'd like to see how I can help.
Can you first please explain if you've contacted FedEx directly about this situation as well?
05-04-2021 03:02 PM
Got it. Thanks for sharing that!
I'd be glad to take a closer look at your order and see if I can provide any assistance. To start, please send me a private message including your full name, email, phone number, and order number. You can find the blue option to message me to the right of my name below.
05-04-2021 03:18 PM