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New Member
Posts: 4
Registered: ‎05-04-2021

Empty box delivered

I recently purchased a few items for a computer upgrade. FedEx range the doorbell as I was in the back room of the house, I came to the door and found an empty box had been delivered. The FedEx driver was already going down the road and I could not stop him. I have contacted BestBuy to let them know I received an empty box. This has been ongoing for multiple days with no resolution. I have over $1100 on bill with nothing to show for it but an empty box. Can someone please help me in this matter?
Emerging Expert
Posts: 7,977
Registered: ‎02-25-2013

Re: Empty box delivered

What does the shipping weight on the mailing label say the weight of the box is supposed to be?



I am not an employee of Best Buy. All opinions and comments are my own.
I am not an employee of Best Buy and all opinions left on this forum are my own. Please leave Kudo’s if you like a post or click Accept as Solution if a post answers your query.
New Member
Posts: 4
Registered: ‎05-04-2021

Re: Empty box delivered

The actual shipping weight on the label says 7lbs. The glue on one end of the box has come off. FedEx dropped it off with the flaps (ends of the box) tucked in like they are supposed to be.
Posts: 1,521
Topics: 68
Kudos: 280
Solutions: 66
Registered: ‎11-23-2018

Re: Empty box delivered

Hello, The_Storm!

 

Thanks for joining our online community and posting for support. Upgrading your computer is exciting, and I know how important it is for the process to go smoothly from start to finish. I hate to hear you received an empty box! I can imagine your concern in this situation, and I'd like to see how I can help.


Can you first please explain if you've contacted FedEx directly about this situation as well? 

 

Regards,

Allison|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
New Member
Posts: 4
Registered: ‎05-04-2021

Re: Empty box delivered

I have contacted FedEx. I was informed by them that BestBuy has to file a claim through FedEx.
Highlighted
Posts: 1,521
Topics: 68
Kudos: 280
Solutions: 66
Registered: ‎11-23-2018

Re: Empty box delivered

Got it. Thanks for sharing that!

 

I'd be glad to take a closer look at your order and see if I can provide any assistance. To start, please send me a private message including your full name, email, phone number, and order number. You can find the blue option to message me to the right of my name below.

 

Regards,

Allison|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
New Member
Posts: 4
Registered: ‎05-04-2021

Re: Empty box delivered

Message and information sent

Posts: 1,521
Topics: 68
Kudos: 280
Solutions: 66
Registered: ‎11-23-2018

Re: Empty box delivered

Got it! Thank you.

 

I'll be following up through private message shortly. Please keep an eye on your inbox!


Best,

Allison|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!