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Posts: 1
Registered: ‎09-12-2020

Empty Box from FedEx. Best buy does nothing.

August 19th a package was delivered from Best buy. It contained a Nintendo switch. First, it got delivered when I was at home and it was not signed by me. Totally different name. I get home and I see the box but the box was tampered with. It was opened from the bottom and resealed with clear tape. I open the box and the only thing inside the box was an empty switch box. Every thing inside was missing. I called FedEx first and then best buy. Best buy said since it was out of stock, they would refund me. Next day I get an email that they won't and that I needed a police report. I got a police report and called FedEx. I was able to talk the the regional manager. She gave me her number and told me to tell best buy to call them so they can file a claim so we can all get our money back, I contacted and told best buy on August 31st about it and they said they would pass on the info to a supervisor and take care of it.  Today is September 12th and nothing has been done and customer service doesn't want to help either. During the pandemic I spent over 20K and never had an issue. Only an issue with this package and they giving me hard time and treating horribley. I don't feel like a value customer. You guys making me feel like a thief. I don't like that !!!

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Registered: ‎11-10-2008

Re: Empty Box from FedEx. Best buy does nothing.

If my memory serves me correct, delivery trucks have ways of being tracked by Fed Ex Headquarters, there are GPS units on all trucks so it should not be hard to track the locations of where it was prior to your package being delivered. Not to hard to do. It's up to Corporate if they want to pursue this data.

Best Buy Forums Super User since 2008. Please note I am not employed by Best Buy and I answer questions on my own time. If you find something helpful please add kudos to it. Should something solve your issue please remember to mark inquiries as solved.
Posts: 11,424
Topics: 1,903
Kudos: 972
Blog Posts: 0
Solutions: 356
Registered: ‎11-10-2008

Re: Empty Box from FedEx. Best buy does nothing.

Just also remember that every item that gets shipped out to you, a unique serial number is recorded. So whomever has it, and tries to use it and get warranty support if its broken and you report it as stolen, well maybe there would be a suprise for the thief at some point because of the stolen merchandise Smiley Wink

Best Buy Forums Super User since 2008. Please note I am not employed by Best Buy and I answer questions on my own time. If you find something helpful please add kudos to it. Should something solve your issue please remember to mark inquiries as solved.
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Registered: ‎11-23-2018

Re: Empty Box from FedEx. Best buy does nothing.

Hello, nitmare64, and welcome to our online community!


Thank you for reaching out to us on our forum for support. I can imagine your surprise and disappointment to find an empty Switch box inside your package. I hate to hear you had this delivery experience with your recent purchase, as it's most definitely not what we want for our customers.

 

I understand you've been in touch with your local authorities as well as FedEx. Please know that our Shipping Times and Cost section online specifies the Title to Products, meaning you will need address this loss with the carrier. We are not able to refund or reship this order for you.

 

I understand this may not be the news you were hoping for, and I'd be happy to provide further information you may need about your order to give to FedEx to file a claim. Feel free to send me a private message by clicking the blue option to do so to the right of my name below.

 

Regards,

Allison|Social Media Specialist | Best Buy® Corporate
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