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Posts: 1
Registered: ‎07-27-2019

Email says item delivered, but it wasn't

I recieved a confirmation email claiming that my order had been delivered to my secure mailbox, but it's nowhere to be found. I'm having a frustratingly difficult time finding who to contact concerning this; the USPS tracking service has no record of my shipment, and Best Buy provides no customer service link or phone line (that I can find) to quickly resolve this issue.

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Registered: ‎11-10-2008

Re: Email says item delivered, but it wasn't

If it was USPS , Sign up for Informed Delivery, that way you can keep a daily digest of whats arriving in your mailbox and any packages you may get.


Was it UPS delivered by the postal outlet or who was it?

***Please keep in mind that I am not employed by Best Buy and are just a regular forums Super User and an everyday shopper like you. If you find my posting helpful, please add kudos to it. Remember to mark answered questions as solved if something helped you to speed up the answer queue for other customers***
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Registered: ‎11-23-2018

Re: Email says item delivered, but it wasn't

Hey, SilentCard,


Thanks for reaching out to our team here on the Best Buy Forums! Welcome to this awesome platform!


Order issues are certainly never ideal, so I can definitely understand you connecting with us here. I would be happy to look into the missing package issue for you, and see what options may be available. To get started, can you please send me a private message by clicking the blue box in my signature below? Please include your full name, email, phone number, and order number in the private message.



Quinton|Social Media Specialist | Best Buy® Corporate
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