04-23-2020 11:59 AM
05-05-2020 02:05 PM
I’m sorry for the delayed response! As you may have already gathered, it’s taking longer than we would like to speak with our customers due to the increase in contacts coming in during this unprecedented time.
Regarding your situation, buying digital items is meant to make life easy, so it’s disappointing to hear that you ran into difficulties in receiving your digital code and speaking with our phone teams. As it has been a while since you originally reached out, are you still in need of assistance? If so, to look into this further, I’ll need your full name, phone number, email address, and order number. Be sure to keep those details secure by using the forum’s private message options.