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Posts: 1
Registered: ‎04-23-2020

Email delivery problem

I bought a 50 dollar Digital DoorDash gift card as a gift and I received the confirmation email but I never received the actual code I checked my spam/junk folders already still nothing... I called a few times and I chatted with a live agent all they said was to call and even after I did that they just kept hanging up in my face I still haven’t received anything it’s been days now and I’m starting to get frustrated because I don’t understand why isn’t the code in my email and I can’t even receive an refund or aanything so what’s going on !!!??!
Posts: 2,429
Topics: 102
Kudos: 244
Solutions: 114
Registered: ‎10-19-2017

Re: Email delivery problem

Hello, Johnmajors098,


I’m sorry for the delayed response! As you may have already gathered, it’s taking longer than we would like to speak with our customers due to the increase in contacts coming in during this unprecedented time.


Regarding your situation, buying digital items is meant to make life easy, so it’s disappointing to hear that you ran into difficulties in receiving your digital code and speaking with our phone teams. As it has been a while since you originally reached out, are you still in need of assistance? If so, to look into this further, I’ll need your full name, phone number, email address, and order number. Be sure to keep those details secure by using the forum’s private message options.


Thank you,

Kayla|Social Media Specialist | Best Buy® Corporate
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