11-13-2020 09:42 AM
I made a purchase yesterday and earned a free digital gift card with my purchase. I noticed I spelled my email address incorrectly and got this updated. Now, I need to verify my email address before I can receive the gift card and evidently any other communications. I requested the verification email numerous times but have yet to get it. I have checked my spam folder, cleared browsing history (cache & cookies), used a different browser and still have not gotten the verification email. I waited overnight as well and still have not gotten it. Any assistance with getting my email verified would be appreciated.
11-16-2020 03:02 PM
Good afternoon, ltincher,
Welcome to our forums! I’ve had more than my fair share of typos when placing online orders over the years, and while most of the time I only miss out on some tracking updates or a receipt, there have been instances where I’ve been waiting for something a little more substantial, only for it to never arrive, so I can certainly understand why you’d want to make sure you’re not missing out on the free e-gift card included in your purchase.
I see you’ve sent us a private message with a few pieces of additional information, so I’ll be replying to your message shortly, to discuss this order with you further. To read my message, you’ll need to log into your Support Forum account, and click on the orange envelope in the upper right-hand corner of your screen.
Speak to you shortly,
|SeanM|Social Media Specialist | Best Buy® Corporate|
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