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Posts: 1
Registered: ‎10-31-2020

Elliptical return nightmare

I purchased a elliptical machine that needed returning. I called customer service and was told they would be out the next day to pick it up and never received confirmation and no one showed up. I called back and was told the ticket was never completed so I got another pickup time for the next day. Again no confirmation and no one showed up. I called back and was told they couldn’t figure out why they didn’t come. This went on for two more days. After calling ten times and spending hours on the phone someone came and picked it up but had. I tools to take it also I had to help them. Ridiculous!! Now it’s been gone for three days and no confirmation it’s been picked up. I called several times with no one able to give me a any info where it is or when I’ll get a refund. Customer service is horrible at a minimum every one I talked to told me different and conflicting stories. Then when I call the store it came from no one will answer and I go back to the customer service which is atrocious!! I will never do business with them again and I’ve been a customer for a long time.
Posts: 4,660
Topics: 50
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Solutions: 281
Registered: ‎11-29-2016

Re: Elliptical return nightmare

Good evening, 9876mike,


Welcome to our forums.  From what you’ve described, this certainly doesn’t sound like the experience we hope to provide our customers when they contact our phone support teams, so I’m sorry to hear what should have been a simple return has been such a frustrating experience thus far.


In regards to your refund, have you seen any confirmation that your order has been returned to us, or a refund processed to your account?  If you haven’t, I’ll be happy to take a closer look into your order, however, I’ll just need a few pieces of additional information from you in order to do so.  If you could send me a private message with:


Your first and last name

Your phone number

Your email address

Your order numbers


As you can imagine, we’ll want to keep this sensitive information out of the public view of our Support Forums, so be sure to utilize the blue “Private Message” button in my signature.  If you’re accessing our site on a mobile device, you may need to switch to “Full” or “Desktop” view before this button is visible to you.


Looking forward to hearing from you,

SeanM|Social Media Specialist | Best Buy® Corporate
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