10-31-2020 09:29 AM
11-05-2020 04:55 PM
Good evening, 9876mike,
Welcome to our forums. From what you’ve described, this certainly doesn’t sound like the experience we hope to provide our customers when they contact our phone support teams, so I’m sorry to hear what should have been a simple return has been such a frustrating experience thus far.
In regards to your refund, have you seen any confirmation that your order has been returned to us, or a refund processed to your account? If you haven’t, I’ll be happy to take a closer look into your order, however, I’ll just need a few pieces of additional information from you in order to do so. If you could send me a private message with:
Your first and last name
Your phone number
Your email address
Your order numbers
As you can imagine, we’ll want to keep this sensitive information out of the public view of our Support Forums, so be sure to utilize the blue “Private Message” button in my signature. If you’re accessing our site on a mobile device, you may need to switch to “Full” or “Desktop” view before this button is visible to you.
Looking forward to hearing from you,