11-12-2019 01:12 PM
I have Elite Plus status with Best Buy. Free 2-day shipping is a benefit of the status level. I was looking at placing an order this morning (Tuesday) for two in-stock items but both items had free shipping delivered on Friday. For 2-day Thursday delivery, the site required a shipping fee.
I called Best Buy customer support to ask why a fee was required for 2-day shipment for an Elite Plus member. What a mistake. Here are the answers and replies I got:
1) Customer rep 1 - "there's a lot of orders right now and you have to pay a fee to get 2-day shipping. It doesn't matter if you're Elite Plus";
2) Customer rep 2 - "So you're calling about an order you placed in November 6?" No, I'm calling about an order I wanted to place. "You're calling about the order frm October 25?"
3) Customer rep 3 - kept on asking me to verify my name and phone number
Finally get transferred to a supervisor who you'd think would try to fix it. Wishful thinking!
4) Supervisor - "I can't do anything to waive the shipping charge and get you 2-day shipping that's part of your benefit. Some items just don't get 2-day shipping. You have to pay the shipping fee."
What's the point of steering my orders to Best Buy when the reps and supervisors are so incompetent, indifferent and don't care?
11-14-2019 12:46 PM