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Posts: 1
Registered: ‎01-20-2021

Egift Card authorization failed



I got a egift card from bestbuy but after entering required details, getting message as "We didn’t recognize that information. Please try again."


I raised this issue to customer care team and got the assurance on resoltion within 24 hours, after its more than 72 hours and issue is not yet resolved. 


Can you please look into the issue and reesolve ASAP.




Posts: 705
Topics: 31
Kudos: 137
Solutions: 50
Registered: ‎02-08-2019

Re: Egift Card authorization failed

Hey, Nitin,


Thanks for reaching out to us on the Forums about your e gift card. I am so sorry to hear this card was not working when you attempted to utilize it, I can imagine that was quite frustrating! Further, we want to be following up when we say we will, and I'm sad to hear that you're still waiting for a resolution.


I would be happy to look into this and see what I can do to help. Please send us a private message with your full name, email, and phone number and I can get started. 




Meg|Social Media Specialist | Best Buy® Corporate
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