BestBuy.com

[FifiRee63]

I have spent the last three hours trying to get a billing issue resolved. I purchased a printer on March 20, 2020 and it was supposed to come with 4 months free ink. 

Signed up on Best Buy's website as instructed.  Received the first replinshment but Best Buy charged my account.

Tried contacting the store where I purchased the printer only to be told by three separate individuals to either

1. Contact HP
2. Contact Best Buy Corporate

Contacted HP. After 30 minutes on hold and being disconnected was told via Virtual Chat Agent - I had to contct Best Buy.

Called Best Buy and was told to contact Best Buy Corporate, Spoke to one agent there who told me I had the wrong number and put me on hold while he was 'transferring' me to the correct number. You guessed it, was on hold for 23 minutes.

Called BB Corporate back. Got the same department and I was again 'transferred' to the correct department. 10 minutes later  hung up.

Tried going to the website to see if I could get some assistance that way. No help at all,

What kind of customer service is this? 

Store manager was downright rude. No one can help.

Beyond frustrated.

[SeanM-BBY Social Media Specialist]

Good afternoon, FifiRee63,

Welcome to our forums.  My apologies for the delay in our response, as we’ve been experiencing a bit of a backlog on our Support Forums over the past few days, and it’s causing us to reply to our customers a bit later than we’d typically expect. 

I’m sorry to hear you’ve been having trouble with your Easy Replenish™ membership, but I’ll be happy to offer any additional assistance you might need.  For starters, we’ve compiled a FAQ article that addresses some of the issues you’ve been having, and steps you can take to solve them, which you’ll find here.  If after following the steps in that article you still are having trouble with your membership, please let me know.

Regards,

[FifiRee63]

These FAQs do not address my issue. I enrolled in Easy Replenisgment and was told I woyld get 4 months of cartridges for free. Instead my account was charged the first month. Tried contacting the store, HP, the store again, Best Buy Corporate and was given the run around.

Not a happy customer.

[AndrewB-BBY Social Media Specialist]

Good morning, FifiRee63,

Thank you for your response. I would be happy to take a closer look at this to see what options we may have available to assist you. I will need some additional details so I can begin to review your account.

Can you please send me a private message that includes your:

Full name

Email address

Phone number

You can send me a private message by clicking the blue button at the bottom of this post. I'll keep an eye out for your response.