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New Member
Posts: 4
Registered: ‎07-21-2022

EGiftCard Missing Funds

Hello, that 

Hope all is well, I have recently placed an online order using 2 electronic gift cards. The order was cancelled shortly after being confirmed. I went to replace the order and noticed that one of my cards has a balance of zero that has yet to be refunded. I had hired installation services that I can not rescheule or be able obtain a refund so I would like the funds to be placed on the card ASAP. I have called almost every department and have spoke to multiple agents via chat. If you could please help me out I would greatly appreciate it. Thank you very much in advance. 

Posts: 164
Topics: 11
Kudos: 29
Solutions: 10
Registered: ‎11-08-2021

Re: EGiftCard Missing Funds

Hello, KooKuCaChoo.


Thank you for choosing to join us here on the Community Forums! I love being able to use Best Buy Gifts Cards online as well, so I understand how important it is to get those funds returned to your card. I would be happy to take a look at this for you.


So that we can try to get this resolved quickly and allow you to get those services scheduled, please use the blue button located to the right of my signature to send me a Private Message. In that message, please provide me with your full name, phone number, email, and order number. Thank you!




April|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 4
Registered: ‎07-21-2022

Re: EGiftCard Missing Funds

Thank you