BestBuy.com

[zzd82073880]

Hello,

I have seen plenty of cases in the gift card that haven't been successfully refunded after the order cancellation. My case is pretty similar to this one:

https://forums.bestbuy.com/t5/BestBuy-com/Order-canceled-EGift-card-not-refunded-SINCE-FEBRUARY/m-p/...

In my last purchase, I used four gift cards to buy a laptop and eventually change my mind to cancel the order. So far I only received two cards refunded but still waiting for the rest of the two cards. Could you please help me to solve this issue? Thanks

[TinaB-BBY Social Media Specialist]

Greetings, zzd82073880,

Welcome to our Best Buy Community Forums. 

Online orders and refunds should be a simple process. I can understand your disappointment with not getting back all of the funds used when you made your purchase. I'd be happy to look into this for you. To get started, please provide the following in a Private Message.

• Full name
• Phone number
• Email address
• Order number or purchase information

Though I will be leaving the office soon, I will be happy to assist upon my return. 

Kind Regards,

[zzd82073880]

Hello Tina, I have sent you the dm about my order detail. Thank you

[TinaB-BBY Social Media Specialist]

Hi, zzd82073880,

Thank you for your response. Your private message has been received. I will continue to connect with you there.

Kindly,