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Posts: 1
Registered: ‎01-23-2023

E-gift cards not refunded



I had an order cancelled last week that I have used 10 $50 gift cards on.  I still have not received the refund on any of the gift cards.  Phone/chat support was no help.  Please help?!!

Posts: 245
Topics: 12
Kudos: 39
Solutions: 20
Registered: ‎11-08-2021

Re: E-gift cards not refunded

Hello, slaj12.


Welcome to the Community Forums! We are happy to have you here with us. Of course, I do wish it were under happier circumstances. I can see how not having those funds returned to your Best Buy Gift Cards right away, is not the ideal situation to have occur. I would be happy to take a look.


To get started, please use the blue button next to my signature to send me a Private Message. Please be sure to include your name, phone number, and email. If you have that order number handy, please include that as well. Thanks!


All the best,


April|Social Media Specialist | Best Buy® Corporate
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