Add Product

Search Results:

Reply
Highlighted
New Member
Posts: 2
Registered: ‎12-02-2019

E-gift card not refunded after order cancellation

Received an e-gift card and used it on an order.  Unfortunately had to cancel, but the balance wasn't returned.  I received a message that my promotional reward couldn't be refunded.  

 

Contacted customer service 3 times over the past few days and waited the requisite amount of time.  Eventually they forwarded me to some gift card number, but they never answer and don't return my calls when left on their answering machine.

 

I'm hoping that I can get this resolved before I have to return the original item (with the promo gift card)a get my money back.

 

Incredibly frustrating experience!!

Highlighted
New Member
Posts: 2
Registered: ‎12-02-2019

Re: E-gift card not refunded after order cancellation

Update, customer service was able to connect me to CashCard?  They didn't want to help, so they forwarded me back to main customer service line!

 

Unbelievable

Highlighted
Posts: 70
Topics: 8
Kudos: 22
Solutions: 4
Registered: ‎08-13-2019

Re: E-gift card not refunded after order cancellation

Thanks for reaching out on our forums, Joben!

 

Have you been able to receive a refund to your e-gift card, yet?

 

If not, feel free to send me a Private Message with your full name, email address, and phone number. If you could also include your order number, that would be helpful!

 

Cheers,

Kameron|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!