08-11-2019 08:17 PM
So I placed an order online early Friday morning (8/2). I had inputted several gift cards. One of them did not work and I got an email. I tried to correct the payment issue myself but I kept getting an error so I just canceled it thinking I'd be able to re-place the order. The gift card balance did not automatically refund.
Have been in touch on the phone with customer service over 5 times now for many hours and we originally came to an agreement to refund me for part of an order I placed but I ended up having to cancel that order because I needed the credit card I had not received yet (I signed up for the BB credit card at time of purchase) to pick the order up. So I canceled that last Saturday night.
Since then I have been told different things by different reps, the last of which (this past Thursday) was that they would contact me via phone within 2 days with a resolution. They did not specify whether that was business days (don't see why that would matter in the world of customer service) or not but it has been two days and I haven't heard anything back.
So instead of call and wait another hour on the phone I am writing here. I have a case number to give a rep if they can help and check on this...
The amount of the gift card is significant so this has been a very frustrating experience.
08-13-2019 02:50 PM - edited 08-13-2019 02:51 PM
Thanks for connecting with us through the Community Forums. Considering that gift cards are as cash, we understand your concern about wanting to find out what happened. We certainly want to investigate this for you. Would you supply us with your first name, phone number, and email in a private message? To do this simply click on the “Private Message” button to the far right of my signature.
09-04-2019 11:36 PM
Canceled the order 8/2.
Last rep told me on 8/28 that someone would call me with 3-5 days that they don't know why it hasn't been resolved. It's been well over that. Rep before that told me on 8/12 that they were shipping a new card to me. Never received it, never heard anything.
I have been told NUMEROUS times somoene would reach out to me with information on this only to have to call and get the run around and then told it's going to be another 2-5 days before someone can do anything or contact me back.
WHY is this so complicated? WHY is your customer service so bad?
I do not need the generic statement "Oh we understand not receiving your refund in a timely matter is not something you'd want to go through".
Cut the crap and do your job or give me corporates contact information so that they can waste their precious time in actually helping me.
Oh, and this is not an insignificant amount of money which is all the more concerning.
09-06-2019 01:25 PM
Thank you for your messages.
I have contacted my partners at BestBuy.com on your behalf regarding this issue. As soon as I have new information to share, I will reply again to your message.
As it is Friday, I do not expect to have new details to share until Monday at soonest. I apologize for the further imposition upon your patience in the interim.
I hope to have news for you soon.
09-11-2019 11:15 AM
Thank you for your messages. I apologize for this late reply.
As a result of your recent email to our executive, our Executive Support team is now working to resolve this issue for you. If you have not already heard from them, please keep an eye on your inbox as they should be in touch with you soon. I encourage you to work with them toward the resolution of your issue.
Please know I am grateful you wrote to us with your concerns.