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New Member
Posts: 1
Registered: ‎12-19-2020

E-gift card balance gone after a cancelled order; not refunded after 24 hours

I am having an issue with a $325 e-gift card. Placed an order for in-store pickup. Got an email saying there was an issue with the payment. Cancelled the order. In-store rep and e-gift card rep say it should take no more than 24 hours to refund to card. It has been well over that timeframe.

 

Please help

Posts: 1,514
Topics: 68
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Registered: ‎11-23-2018

Re: E-gift card balance gone after a cancelled order; not refunded after 24 hours

Hi, jhall99, and welcome to our online community!

 

Thanks for posting on our forum for support with your e-gift card. I noticed you also sent a private message to Andrew, and although he's currently away, I'm happy to follow up in his absence. Please look to your inbox for my reply shortly.

 

All the best,

Allison|Social Media Specialist | Best Buy® Corporate
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