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Posts: 2
Registered: ‎02-28-2021
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E card issues



I have a problem that seems to have happened to many others.  I had an issues with an online order using 3 e cards.  I had to cancel the order since the item was no longer available.  2 of the e cards have their funds returned.  The other is missing $200.  I have talked to multiple agents who have given me different answers, telling me it could be up to 24 hours or as long as 7 days.  It has been 4 days now.  Please help!

Posts: 1,404
Topics: 65
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Registered: ‎11-23-2018

Re: E card issues

Hi, Chipster71, and welcome to our online community!


Thank you for posting on our forum for support with your e-gift card refund. I can imagine this to be a concerning issue, as  $200 is a lot of money! I'd like the chance to look into this and see how I can assist.

To start, please send me a private message including your full name, email, and phone number. You can find the blue option to message me to the right of my name below.


All the best,

Allison|Social Media Specialist | Best Buy® Corporate
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