BestBuy.com

[JulieW]

I ordered a TV uses 5 200 dollar gift cards that I had bought each month to help me save up. I was then informed about 4 hours after placing the order that the order had been cancelled. The only way I knew this was because they sent me a text message which didn't even say why it was cancelled. I then contact customer support twice to figure out why the order was cancelled. One of the reps told me I had cancelled it (which I did not) the other told me he couldn't tell why. I also informed them that the gift cards I had used on the order were still showing a zero balance to which they said it could take 24 hours for the balance to go back to the gift cards. This time has based and still nothing. I need this fixed, the amount is far to large for me to not be concerned about this.

[Quinton-BBY Retired: Social Media Specialist]

Greetings, JulieW,

Thanks for creating a profile here on the Best Buy Forums. Welcome to this great community!

Cancelled orders are never fun, so I can certainly understand you looking for some support with the reason for the cancellation, and the refund to your gift cards. If you’d like me to take a look into this on my end, please send me a private message with your full name, email, phone number, and order number.

Kindly,

[JulieW]

I've sent you a private message.

[JulieW]

24 hours have pasted and still all of the gift cards have a 0.00 balance.

[JulieW]

It has now been 3 days and still no word on this. I need this refunded, I saved up for such a long time. I have been on the phone with 5 different representatives and each of them just brushed me off. The customer service of this company is appalling.