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Posts: 1
Registered: ‎11-30-2022

E-Gift Card not working

I’ve been going at this for about a week. I recently purchased a gift card for Black Friday and the code doesn’t seem to work. I spoke with the customer service that deals with e cards and they said to email them a copy of the message that shows up when I try to use the code. I did they said wait about 24-48 hours for a email. It’s been about a week haven’t heard nothing so I call again last night and they told me that I had to email the customer support Best Buy account AGAIN! I am frustrated because I feel like I’m going no where I need to contact someone through a Best Buy email because these phone services are terribles. I can provide any screenshot as proof someone HELP ME please.
Posts: 177
Topics: 0
Kudos: 11
Solutions: 4
Registered: ‎11-08-2021

Re: E-Gift Card not working

Hello, mauriciopalacio. 


Thank you for reaching out to us and welcome to our Forums Support page.


Here we can provide assistance with any questions that you may have or assist in any situation that you may be in. Making sure that you gift card is working is understandable and I understand your frustration. I would like to reach out to you and provide support for your situation to see what is happening. When you can could you reach out to us via private message with your full name, telephone number and email. Having this information will assist us in furthering your case. Do know that we do work with multiple client and a response may not be immediate. Please let us know soon.


Thank you,

Riley|Social Media Specialist | Best Buy® Corporate
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