12-18-2020 02:03 PM
12-22-2020 01:17 PM
Thank you for taking the time to reach out to us on the Best Buy Forums! I'm sorry to hear that your order didn't go through, that is certainly odd that your funds were authorized without the order being placed! I can understand your concern regarding those funds, as well.
Authorizations typically fall off within a few days, or in your case, up to 30 days. Without an order number, there is little we can do to assist with getting that authorization lifted. We would typically direct you to work with PayPal, and it sounds like you have to little avail. I would suggest disputing the charge with your bank to see if you are able to get those funds any faster. Please let us know if there's anything else we could help out with.