Add Product

Search Results:

Reply
Highlighted
New Member
Posts: 3
Registered: ‎06-02-2020
Accepted Solution

Double charge on debit card

Hi, I made a preorder on March 26th (Nintendo Switch game Xenoblade Definitive Edition) by then mi debit card was charged $85.59; when the game was actually released and sent on May 27th my card was charged again for the $85.59 and the first charge has not dropped, could you please check up on this? How can I get the first charge back? Thanks a lot. Best Regards.

Highlighted
Emerging Expert
Posts: 7,231
Registered: ‎02-25-2013

Re: Double charge on debit card

What you say in March was only an authorization and not a charge.

 

That was done to verify your account was valid.

 

the actual charge happended just before shipping.

 

You online bank account is reporting it in error as a charge.

 

To verify you should call the bank and confirm why they have not dropped the authorization.  It should have happened with in three days. 

I am not an employee of Best Buy and all opinions left on this forum are my own. Please leave Kudo’s if you like a post or click Accept as Solution if a post answers your query.