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New Member
Posts: 3
Registered: ‎06-02-2020
Accepted Solution

Double charge on debit card

Hi, I made a preorder on March 26th (Nintendo Switch game Xenoblade Definitive Edition) by then mi debit card was charged $85.59; when the game was actually released and sent on May 27th my card was charged again for the $85.59 and the first charge has not dropped, could you please check up on this? How can I get the first charge back? Thanks a lot. Best Regards.

Emerging Expert
Posts: 7,231
Registered: ‎02-25-2013

Re: Double charge on debit card

What you say in March was only an authorization and not a charge.


That was done to verify your account was valid.


the actual charge happended just before shipping.


You online bank account is reporting it in error as a charge.


To verify you should call the bank and confirm why they have not dropped the authorization.  It should have happened with in three days. 

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