06-29-2020 08:34 PM
Hi, I made a preorder on March 26th (Nintendo Switch game Xenoblade Definitive Edition) by then mi debit card was charged $85.59; when the game was actually released and sent on May 27th my card was charged again for the $85.59 and the first charge has not dropped, could you please check up on this? How can I get the first charge back? Thanks a lot. Best Regards.
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06-30-2020 07:28 AM
What you say in March was only an authorization and not a charge.
That was done to verify your account was valid.
the actual charge happended just before shipping.
You online bank account is reporting it in error as a charge.
To verify you should call the bank and confirm why they have not dropped the authorization. It should have happened with in three days.