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Posts: 1
Registered: ‎04-07-2020

Double Charges

I recently preordered a video and when the game was released on March 20th, 2020 I recieved two different best Buy charges in my account. Best Buy put the price of the game in my account and then took it out. Then on Monday March 23rd, 2020 I went to go pick up the game and I got charged again. I just want to know what all the charges were.

Posts: 1,236
Topics: 54
Kudos: 167
Solutions: 140
Registered: ‎01-13-2015

Re: Double Charges

It could very well have been an authorization to make sure the money was still in your account, and then an actual charge when you picked up the item.  Authorizations and charges can look the same (even though they're not) depending on your bank, but authorizations typically fall off after a week or so.  Since it's been about 2 weeks since the pickup date, I'd recommend contacting your bank if you're still seeing both charges.


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I am a former Best Buy employee. While here to help, the opinions presented by me on this site do not represent the views or decisions of Best Buy and its affiliates. Authorized company representatives identified with -BBY after their names are able to address specific concerns or inquiries in greater detail.

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