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Posts: 2
Registered: ‎09-13-2021

Double Charge

Hello, good morning, I hope you can help me, yesterday I made a purchase of headphones and a guarantee, after the purchase was made I decided to return the guarantee, today in the morning I realized that if I have received my money back but for some reason the hearing aids have been charged again, I would like a solution to this problem.
Posts: 3,059
Topics: 37
Kudos: 97
Solutions: 156
Registered: ‎10-19-2017

Re: Double Charge

Hello, KarinaGama,


Welcome to the Best Buy Forums!


I appreciate you taking the time to reach out to us regarding your headphones. I understand where you’re coming from, as I would not be too excited about any surprise charges on my credit card. I’m happy to look into this for you and see how I can help.


Please, send me a private message with your order number, full name, phone number, the amount charged, they type of credit card, and e-mail address. To send it, click on the blue “Private Message” button next to my signature. I look forward to hearing from you.



Deysha|Social Media Specialist | Best Buy® Corporate
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