01-31-2020 07:46 PM
I made an order from MarketPlace vendor "Roasted Canuck" and they send me the wrong item. THIS IS NOT the first time this happened (see : https://forums.bestbuy.com/t5/BestBuy-com/Complaint-re-MarketPlace-vendor-quot-Roasted-Canuck-quot/t... ). This seller sell similar item (but not the one you order) at a higher cost ! If you look at his reviews you can see that this is happenning often ( https://www.bestbuy.ca/fr-ca/vendeur/450283 )
How can a brand like best buy accept that ? Especially when you say about the marketPlace "Carefully Selected Sellers" ( https://www.bestbuy.ca/en-ca/about/what-is-marketplace/blt0abb2e20522802f2 ). How does this seller is not ban from MarketPlace ? This only show me that BestBuy accept to make business with THIEFS. I hope you will do something about this (even if i know you won't !!!)
If you are a customer reading this : DO NOT BUY FROM BEST BUY OR AFFILIATES, YOU CANNOT TRUST THIS BRAND. DO NOT BUY FROM MARKETPLACE THEY DONT CHECK SELLERS (even if they say they do)!!
First and last time I do this mistake, hope people will not do the same.
02-02-2020 02:55 PM
Welcome to our community. I know from my own experience how aggravating it can be to receive an item other than what I've ordered. I was unhappy to hear about your experience and I regret any inconvenience to you.
With apologies and as nckhammond mentioned, this Community is intended for our U.S. customers. Please contact Best Buy Canada for further assistance with your concerns.
Thank you for writing to us.