Hello, just looking for help with a preorder I made back in September 
I'm kinda in limbo as to what to do next..
After about 3 shipment reshedule emails my preorder seemed to finally ship but two days out I receive another email stating it's now being returned to sender. I get ahold of support, they say the shipment was damaged and that they could change the order to a local pick up order instead. I'm given a reference number and told to wait for a call back, though after a few days of nothing I called the store myself and they werent aware of any pick up request for the order... They then suggested I contact support for the online store again..
lol, at this point I do feel like I'm looping around so I thought I'd give it a go here, thanks for your time!
AndrewB-BBY
Hi there, JayKay808,
Welcome to our community forums. I know whenever I have something shipped to me I keep a close eye on it's status so I can be sure when it arrives. It certainly sounds strange to hear that that you're having such a difficult time getting this package and I would be happy to see if I can help clear up it's status.
I'd like to start off by taking a look at your case history and order to see how I can best assist you moving forward. I will need a couple more details to do so. Can you please send me a private message that includes your:
Full name
Email address
Phone number
Order number
You can send me a private message byu clicking the blue button at the bottom of this post. I'll keep an eye out for your response.
 | AndrewB|Social Media Specialist | Best Buy® Corporate Give Kudos if you like this post or Accept as Solution if it answers your query! | | |
