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Posts: 1
Registered: ‎11-20-2020

Don't know what's going on with my order..

Hello, just looking for help with a preorder I made back in September Smiley Happy

I'm kinda in limbo as to what to do next..


After about 3 shipment reshedule emails my preorder seemed to finally ship but two days out I receive another email stating it's now being returned to sender. I get ahold of support, they say the shipment was damaged and that they could change the order to a local pick up order instead. I'm given a reference number and told to wait for a call back, though after a few days of nothing I called the store myself and they werent aware of any pick up request for the order... They then suggested I contact support for the online store again..


lol, at this point I do feel like I'm looping around so I thought I'd give it a go here, thanks for your time!

Posts: 6,656
Topics: 227
Kudos: 547
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Registered: ‎08-21-2017

Re: Don't know what's going on with my order..

Hi there, JayKay808,


Welcome to our community forums. I know whenever I have something shipped to me I keep a close eye on it's status so I can be sure when it arrives. It certainly sounds strange to hear that that you're having such a difficult time getting this package and I would be happy to see if I can help clear up it's status.


I'd like to start off by taking a look at your case history and order to see how I can best assist you moving forward. I will need a couple more details to do so. Can you please send me a private message that includes your:


Full name

Email address

Phone number

Order number


You can send me a private message byu clicking the blue button at the bottom of this post. I'll keep an eye out for your response.

AndrewB|Social Media Specialist | Best Buy® Corporate
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