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Posts: 1
Registered: ‎05-30-2019

Don't have order number, never received confirmation email

I recently ordered:

Lion King [Steelbook] [Includes Digital Copy] [4K Ultra HD Blu-ray/Blu-ray] [Only @ Best Buy] [1994]
SKU: 6297630
Release Date: 12/04/2018
Rating: G

For a total charge of 41.43 on my Visa debit. The money was taken out of my account but I did not receive an order number or confirmation email. It isn't in my order history on my account.

Please let me know what the order number is and please send me some sort of confirmation.
Posts: 525
Topics: 31
Kudos: 151
Solutions: 25
Registered: ‎10-03-2017

Re: Don't have order number, never received confirmation email

Hey, Bixbite, 


Thanks for the post to us here on the Best Buy Support Forums! We appreciate you stopping by to talk about this order that you made. 


I know that not receiving any confirmation email would make me wonder as to if it was truly processed or not. I'd be happy to look into your account and make sure that everything is working as it should be. For us to get started on that, please send me a private message with the following information:


  • full name
  • email address
  • phone number
  • order number


To send a private message, you can click on the button in my signature next to my name. 


Happy to help,

Cameron|Social Media Specialist | Best Buy® Corporate
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