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New Member
Posts: 2
Registered: ‎08-25-2019

Don’t ever order one day shipping

Best Buy stole my money and my package still hasn’t been delivered. I paid extra to have one day shipping because I work a lot and haven’t had time to go in person to a Best Buy and the package was scheduled Saturday August 24th by 9pm and still hasn’t come today (Sunday August 25th 8:17 PM). I called and asked why and they said I can’t refund or cancel unless I go in person to a store, and I went in person today because I finally had time and they said they “cant cancel”, and can’t refund me until my package is delivered and I have to bring it BACK to the store just to have shipping refunded even though it’s 100% their fault and the worst part is I could literally have the part I ordered ALREADY for CHEAPER because I went in person today but I have to wait for the “one day shipping” 2 days later that I paid extra for that still hasn’t come. Isn’t this literally illegal? I figured that if somebody paid extra money for “one day shipping” that the seller legally has to deliver it in under a day or face consequences but literally nothing is being done and no reprecussions.
I’m never shopping at Best Buy again after this.
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Posts: 273
Topics: 10
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Solutions: 9
Registered: ‎02-08-2019

Re: Don’t ever order one day shipping

Hi there, ncallon503,

Welcome to the Best Buy Forums and thank you for taking the time to write in to us.

We are sorry that this has happened to you, and about any inconvenience this has caused you as we never intend for any of our members to feel this way. Same-day Delivery is a great option for when you are needing an item as soon as possible, and I can certainly understand wanting to take advantage of that with a busy schedule. While there are a handful of factors that could delay the delivery of your item, I understand wanting to see what is going on with that order. I'd be more than happy to take a look into your order and see what options we would have available at this time. To further investigate this, can you please send me a private message that includes your full name, phone number, email address, and order number? You can send a secure private message by clicking the button down below in my signature. I hope to hear from you soon!

Best Regards,

Alyssa|Social Media Specialist | Best Buy® Corporate
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