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Posts: 3
Registered: ‎02-26-2013

Does 15-day return period mean that returned item has to be delivered to Best Buy by the 15th day?

if I place an order on BestBuy.com and it's delivered to my home on July 1(as an example) the return period starts on that day and ends on July 16.  

 

Does that mean the returned item has to be delivered back to Best Buy warehouse by July 16?  

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Registered: ‎02-08-2019

Re: Does 15-day return period mean that returned item has to be delivered to Best Buy by the 15th...

Hiya, Robert_ORD,

Great question! I can certainly understand wanting to get clarification on our Return & Exchange Promise. If your order was hypothetically delivered on July 1, the return period would end on July 15, since the period begins on the day you receive that products. 

If you decide to send the item back through a shipping carrier, we must receive the products to our returns center within our return and exchange period. I hope this information helps!

Best Regards,

Alyssa|Social Media Specialist | Best Buy® Corporate
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