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Posts: 1
Registered: ‎12-02-2021

Dispute Team for PAYPAL REFUND***

I waited 1 hour and 21 minutes to be informed that only the DISPUTE team could assist me. Then I was informed that I could NOT have the contact information or be forwarded to the DISPUTE team because I have to wait 7-10 days first.

Please make me understand this??? If one team is unable to assist me and refers to another team that can, why do I have to wait 7-10 days...when know one can answer my question at the first team?

Posts: 2,662
Topics: 108
Kudos: 109
Solutions: 131
Registered: ‎10-19-2017

Re: Dispute Team for PAYPAL REFUND***

Hello, HiltonZu,


Thank you for posting about your questions and concerns. Waiting for refund is never ideal, so I certainly understand your eagerness to have a final answer. 


While it's hard to say what specifically is happening in your situation without reviewing your account and order, I can say that PayPal refunds are typically processed within about a week, but the time for a customer to see the refund may vary depending on the payment method used. Take a look at PayPal's website here for more information about refunds. With that in mind, if a sufficient amount of time has not passed since a return was processed, teams may need a customer to wait for the normal processing timeframe before moving forward with other options. 


With all that said, I'll be happy to take a closer look at your situation to see what options may be available going forward. To get started, please send me a private message with your full name, phone number, and email address. If you have a return receipt from a store, please also include the customer service PIN from near the bottom of the receipt. If your return was via mail, please include your original order number if available. If you're logged into the forum from a PC, you should see the "Private Message" option in blue next to my signature below this post. I look forward to hearing back from you. 



Kayla|Social Media Specialist | Best Buy® Corporate
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