02-10-2021 11:31 AM
02-10-2021 02:04 PM
Hey there, Danmyles,
Welcome to our community! Our goal is to provide world-class service, and I'm disheartened to hear about the issues that arose with the e-gift card you were given and your overall experience when shopping for new tech. It is never within our intentions for issues such as this to arise, and I'd like to do all that I can to assist with this in addition to documenting your feedback.
To get started, can you please send me a private message that includes your full name, phone number, and email address? You can send me a secure message by using the Private Message button below in my signature.
I hope to hear from you soon!
02-10-2021 03:24 PM
02-10-2021 03:34 PM
I appreciate you following up, but am sad to hear this, Danmyles. If your order was returned or cancelled, you should definitely receive your refund. As our team works out of the Corporate Campus, please know that we would be more than happy to review this further and do all that we can to get this taken care of and turn your experience around.
To get started, I'd just need to collect the information requested above through private message for verification purposes.