BestBuy.com

[Danmyles]

Ordered Nvidia android pro box ,was out of stock but full price taken from my card,2 days later and still no refund ,they sent me an ecertifcate for 25$ for my trouble and it doesn’t work. In short ,the worst online shopping experience I have ever had ,worst chat support who had no answers and no solutions and completely avoided my “where’s my money” question. Lesson learned ,don’t do business here ,very disappointing

[Alyssa-BBY Retired: Social Media Specialist]

Hey there, Danmyles,

Welcome to our community! Our goal is to provide world-class service, and I'm disheartened to hear about the issues that arose with the e-gift card you were given and your overall experience when shopping for new tech. It is never within our intentions for issues such as this to arise, and I'd like to do all that I can to assist with this in addition to documenting your feedback. 

To get started, can you please send me a private message that includes your full name, phone number, and email address? You can send me a secure message by using the Private Message button below in my signature.

I hope to hear from you soon!

Best Regards,

[Danmyles]

Thank you very much for your fast and courteous answer , however at this point I’m resigned to the fact that I might get my 300$ back or I might not , and the 25$ gift is invalid anyway so I’m just going to let this all go and learn from it. Thank you so much again for your rapid response,

[Alyssa-BBY Retired: Social Media Specialist]

I appreciate you following up, but am sad to hear this, Danmyles. If your order was returned or cancelled, you should definitely receive your refund. As our team works out of the Corporate Campus, please know that we would be more than happy to review this further and do all that we can to get this taken care of and turn your experience around. 

To get started, I'd just need to collect the information requested above through private message for verification purposes. 

Best Regards,