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Posts: 1
Registered: ‎07-10-2019
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Disappointed customer

Just want to vent because today I feel like dealing with chemo and radiation is easier than dealing with Best Buy. Finally ordered my new car stereo and scheduled by install. Realized I had duplicated the parts for the install. Called to have those duplicated items canceled. While I was on the call he cancelled the correct items. I woke up this morning to an email that showed my radio was canceled. So my install date was canceled. I have been waiting to be able to purchase and get an install date that would work for me. I just want a new car stereo and a install date that works for me. July 14 was a perfect day for me. Due to the mistake by customer service I no longer have my appointment. All I can do is reorder. It is just so frustrating and disappointing. I have been waiting for the right availability and i had finally found it.
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Registered: ‎10-19-2017

Re: Disappointed customer

Hello, C8ter2me,

 

When compared to chemo and radiation, we certainly prefer to win when it comes to experiences. Getting a new car radio installed should bring excitement to your day, and I appreciate you writing to us today to bring your experience to our attention. 

 

By now you've seen the work I've been doing on the back end, which is awesome. I am glad that we were able to bring this to a resolution for you and retain you as a customer. Ricky, the store manager, has assured me that they will be taking great care of you when you head in for your new appointment.

 

If we can ever be of any help in the future, please do let us know. 

Faith|Senior Social Media Specialist | Best Buy® Corporate
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