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New Member
Posts: 1
Registered: ‎11-22-2022

Digital gift card not received

I ordered a Nintendo e-gift card expecting it to arrive within minutes but never received it. I entered the correct email address and checked all my spam and junk and there's nothing. I talked to three representatives online, two of them asked me to confirm my email, said it was perfect, told me they would send the email, and immediately disconnected on me. I never received the "email".

Social Media Specialist
Posts: 61
Registered: ‎10-19-2020

Re: Digital gift card not received

Hey there, beatopia, 


Thanks for joining our community forums. I regret to hear that you had an issue with one of your orders, and I can understand how frustrating that may be. Were you able to get any help with this issue? If not, I would love to assist further. Can you please send me a private message with your full name, telephone number, email address, and order number? I look forward to speaking with you soon.

Jacob W|Social Media Specialist | Best Buy® Corporate
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