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Posts: 3
Registered: ‎06-15-2019

Digital gaming confirmation email never receive

[ Edited ]

It's very weird that when I tried to login today, the website asked me to verify my account, I choose the email method but I never receive any email with the verification code, then I skip the issue by verifying thru text message, later on when I purchased a digital content, it says “We've emailed you instructions on how to redeem your item.”, yet I never receive anything in my email neither, could you please help me to check the order status?  and my account email as well? 

 

Order Number:

{removed per forum guidelines}

 

Posts: 1,655
Topics: 40
Kudos: 205
Solutions: 82
Registered: ‎10-19-2017

Re: Digital gaming confirmation email never receive

[ Edited ]

Good morning, Thomasngg,

 

Welcome to the Best Buy forum, though I wish we didn’t have to meet under these circumstances. Buying a game digitally should make it a fun and simple process, so I’m disheartened if you haven’t received the digital content in the most streamlined way.

 

At this point, I would recommend that you should check your spam, junk, and promotional folders as you’ve said you haven’t received a couple of emails from us recently. Sometimes our emails may go to one of those areas instead of your normal inbox. It may also be a good idea to add Best Buy’s BestBuyInfo@gmailinfo.bestbuy.com address to your safe sender list for your email.

 

After you check your other folders and add us to your safe sender list, please let me know if you’re still having trouble receiving account verification emails or if you don’t find your digital content email. At that point, I would need your full name, phone number, and email address to take a closer look at the situation. To keep your information secure, please be sure to send any of those private details to me in a private message. That option should be available in my signature below this post when you are logged on to the forum.

 

Thank you,

Kayla|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 3
Registered: ‎06-15-2019

Re: Digital gaming confirmation email never receive

Hi! I checked everywhere, spam, junk, deleted folder, nopeSmiley Sad
Posts: 1,655
Topics: 40
Kudos: 205
Solutions: 82
Registered: ‎10-19-2017

Re: Digital gaming confirmation email never receive

[ Edited ]

Thanks for checking, Thomasngg!

 

Have you added BestBuyInfo@emailinfo.bestbuy.com to your safe sender list? I’d be happy to look into your order further. For me to get started I’ll just need you to send me a private message with the information I asked for previously.

 

I look forward to hearing back!

Kayla|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
New Member
Posts: 3
Registered: ‎06-15-2019

Re: Digital gaming confirmation email never receive

Hi, I sent you my info in private message already. Thanks

Posts: 1,655
Topics: 40
Kudos: 205
Solutions: 82
Registered: ‎10-19-2017

Re: Digital gaming confirmation email never receive

Hello, Thomasngg,

 

Thanks for the message! I’ll be replying to that privately shortly!

 

Thanks,

Kayla|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!