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Posts: 1
Registered: ‎01-11-2019

Digital download order

Placed an order for a digital download over 4 hours ago. Chatted and was told to call. I called and wasn’t given any useful information.
Posts: 2,152
Topics: 41
Kudos: 367
Blog Posts: 16
Solutions: 131
Registered: ‎08-08-2017

Re: Digital download order

Hi there, Bswilliams1982,


Welcome to the forum!  If I’m being honest, I haven’t downloaded a digital game or software in quite some time, but it’s a super convenient and easy way to get ahold of something you’ve had your eye on for a while.  I was unhappy to hear you’ve been unable to receive assistance with your order after both chatting and calling our support teams, but I’ll be happy to jump in and see how I can help.


First, I’ll need some additional information from you. When you have a moment, please send me a private message that includes the following:


  • Your full name
  • Email address
  • Phone number
  • Order number
  • Any case number(s) given to you by our support teams


To send me a private message, just click on the blue button in my signature below labeled “Private Message”.


I look forward to hearing from you.

Sam|Retired Social Media Specialist | Best Buy® Corporate
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