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New Member
Posts: 3
Registered: ‎11-10-2019

Digital code hasnt been delivered

I ordered forza horizon 4 ultimate edition [digital] , and after roughly 8hrs the order is still being processed . Please help.

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Posts: 434
Topics: 34
Kudos: 102
Solutions: 30
Registered: ‎10-03-2017

Re: Digital code hasnt been delivered

Hi there, 敖文軒! 

 

I understand that you have some concerns regarding a recent order that you placed with us online. We'd be happy to take a look into this for you and see what options may be available at this time. I can see that you've also sent us a private message on here, so I will be following up with you privately to provide further assistance with your order-related concerns.

 

I look forward to speaking with you more and seeing what's possible here! 

 

Sincerely,

Vince|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 3
Registered: ‎11-10-2019

Re: Digital code hasnt been delivered

20+hours now , still being processed , ,_,

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Posts: 434
Topics: 34
Kudos: 102
Solutions: 30
Registered: ‎10-03-2017

Re: Digital code hasnt been delivered

敖文軒,

 

I just wanted to let you know that I've recently sent you a private message on here and recommend that you check there for additional information. Please know that we are unable to ship or fulfill orders outside of the United States, including digital items, and that providing a non-US or false address will most likely cause any orders placed to be cancelled by our systems. Also, as mentioned in our International Orders page, international orders are intended for use in the U.S., and it is assumed that products will be used in the U.S..

 

Please let us know if you have any other questions.

 

Sincerely,

Vince|Social Media Specialist | Best Buy® Corporate
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Highlighted
New Member
Posts: 3
Registered: ‎11-10-2019

Re: Digital code hasnt been delivered

Thank you for the clear explanation Smiley Happy sorry for wasting u guys time

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Posts: 434
Topics: 34
Kudos: 102
Solutions: 30
Registered: ‎10-03-2017

Re: Digital code hasnt been delivered

敖文軒,

 

No problem at all! I'm glad that we were able to clear that up for you.

 

Take care! 

 

Sincerely, 

Vince|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!