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Member
Posts: 13
Registered: ‎01-02-2014

Digital Software Download Link Not Working

I placed an order for a copy of Quicken Premier 2019 via a digital download earlier today. The order appears within my digital library but when I click the "Continue" button to presumably get to the download, another tab opens with an error "We're sorry, something went wrong".  I just again just now and still the same issue.  Can someone please dig into this a little further / will provide the order # via PM

 

Thanks,

 

Bill

Posts: 5,738
Topics: 66
Kudos: 535
Solutions: 328
Registered: ‎12-23-2016

Re: Digital Software Download Link Not Working

[ Edited ]

Hi Bill,

 

Thanks for returning to the Best Buy Community forums. I’m sorry that you’re having issues with your download for Quicken.

 

Did you get an email with your activation key? If so you may be able to download the software directly from Quicken, here. You can then enter the key code to activate it.

 

If you don’t have that key code, please reach out to me through a private message by using the link in my signature. Please include your name, email address, phone number and order number.

 

Sincerely,  

Kyle R|Social Media Specialist | Best Buy® Corporate
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Member
Posts: 13
Registered: ‎01-02-2014

Re: Digital Software Download Link Not Working

Kyle,

 

Thanks for the quick reply.  Link you provided works and appears that's probably the link that was intended within my digital library but ended up being a bad link instead.  I was able to download the installer and the key code is present within the digital library.  I think I should be good to go now but will follow-up if there's any further issues.

 

Bill

Posts: 5,738
Topics: 66
Kudos: 535
Solutions: 328
Registered: ‎12-23-2016

Re: Digital Software Download Link Not Working

Hi Bill,


That’s great. I’m happy I was able to help out. Thanks so much for confirming that the link I provided worked for you.


If there’s anything else I can help you out with, please don’t hesitate to reach back out.


Sincerely, 

Kyle R|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
New Member
Posts: 1
Registered: ‎03-15-2019

Re: Digital Software Download Link Not Working

THANK YOU!!!

 

I ran into the exact same issue yesterday when I purchased Quicken Premier 2019.

Terry Pattison