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New Member
Posts: 1
Registered: ‎04-26-2021

Digital Purchase Return

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I accidently purchased a $50 PS4 GC when I meant to purchase a PC GC. What is the process to file a refund for digital purchases? Order number below for reference. Thanks in advance!


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Valued Contributor
Posts: 2,339
Registered: ‎02-07-2011

Re: Digital Purchase Return

I believe cards are non refundable.
Posts: 705
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Solutions: 49
Registered: ‎02-08-2019

Re: Digital Purchase Return

Hey, josephhong51693,


Thanks for reaching out, and welcome to the Best Buy Forums! I'm sorry to hear that you purchased the wrong thing, I have definitely made that error myself before. Digital content such as this is considered final sale, non returnable merchandise. My apologies for any inconvenience!




Meg|Social Media Specialist | Best Buy® Corporate
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