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Posts: 1
Registered: ‎03-25-2020

Digital Norton 360 download link not working

I bought Digital Norton 360 internet security and each time I try to hit the Continue button to download, it takes me to a page that says Page Not Found, Something Went Wrong. I even tried in a different browser. I have been calling Best Buy support for two days - transferred to Home Theatre Entertainment, Billing, and various other wrong departments, hung up on twice, spent hours on hold. I tried the chat - totally unhelpful waste of time. I'm having the absolute worst Best Buy experience possible. Now I'm on hold with Norton for going on 20 minutes. 


Would someone please help me use what I purcahsed? 

Posts: 5,820
Topics: 197
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Solutions: 287
Registered: ‎08-21-2017

Re: Digital Norton 360 download link not working

Hello, Alyrose,


Welcome to our community forums. I can certainly understand how important it is to make sure your computer is secure and I would be glad to see how I can best assist you with this. I'd like to begin by reviewing your order information.

Can you please send me a private message with a bit more information so I can do so? I will need to verify your:


Full name

Email address

Phone number

Order number


You can send me a private message by clicking the blue button at the bottom of this post across from my name. I look forward to hearing back from you.

AndrewB|Social Media Specialist | Best Buy® Corporate
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