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Posts: 1
Registered: ‎08-10-2018

Digital Library Empty after Receiving Email Stating It Is Ready for Download

I am frustrated as I have bought something online from and have not received it yet. I received a email stating that it was ready for download in my digital library. It is not in my digital library and I ordered this about 8 hours ago now. Where is my download?
Posts: 2,667
Topics: 19
Kudos: 274
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Registered: ‎11-29-2016

Re: Digital Library Empty after Receiving Email Stating It Is Ready for Download

Good afternoon, noflyzoneman124,


Thank you for connecting with us through our Support Forums.  I know it can be frustrating to wait for your digital content to be available to you, but I’m hopeful I’ll be able to explore a few troubleshooting steps with you to resolve this issue.


Usually you’ll receive an email indicating your content is available to you shortly after your initial order is placed, assuming there aren’t any issues with the method of payment, or the item isn’t a pre-order.  If you’re still not seeing the code in your inbox, there’s a chance the email arrived within the spam or junk folder of your inbox.  If the code has yet to arrive in your inbox or spam/junk folder, please send me a private message with your full name, phone number, email address, and order number, and I’ll be happy to explore other options to get your content to you.


Hope this helps,

SeanM|Social Media Specialist | Best Buy® Corporate
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