12-19-2020 09:01 PM
I ordered Hallmark Card Studio online so that I could work on Christmas cards. When I try to click on the download button in the Digital Library, I just get a white screen that says "An error occurred while processing your request.
I chatted with 2 people on the Help Chat and they tried to help. Both of them finally directed me to talk with someone at the Geek Squad. The first one gave me a link that put me right back to the same chat help I was on. The second one gave me a phone number to call. I waited a couple minutes before calling and a window popped up for me to rate the help I was given. It covered up the phone number I was to call. It finally gave me an option to have the conversation emailed to me. This is now about 3 or hours later and no email ever came.
I fed the error response into google and it looks like it is a generic message from Microsoft when you are trying to access a web page that does not exist. I even tried to go to just the first part of the link that ended with .com. The whole web site was down. Is this a common occurence?
12-21-2020 01:10 AM
I talked with someone in the Geek Squad today. He listened to what my problem was but then he said he could not help me unless I joined and became a membere of the Total Tech Support for $199.00. I didn't see why I should have to pay $200 to get them to figure out why the link they gave me for $45 worth of software wouldn't work. I tried downloading to a different computer and it still didn't work and came up with the same message on a blank page. He finally transferred me to Customer Service where I talked with someone that sounded like he would help me. He said he reissued the code so that I would get an email in about 30 minutes with a new link to the software. I was thrilled but then time has gone by. It's now been about 9 hours and I received no email. I can still go through the menu's to get to the digital library but the link to the software still does not work.
12-22-2020 04:14 PM
Hi there, RGrinnell,
Thank you for taking the time to join our community here on the Best Buy Forums! I understand that you were having some errors when attempting to download the Hallmark Card you had purchased and I am disheartened to hear about this. It sounds like you've attempted to get support with this, but to no avail. I would like the opportunity to look further into this to determine what may be possible!
To get started, can you please send me a private message that includes your full name, phone number, email address, and order number? You can send a secure message by using the Private Message button below in my signature. I look forward to hearing from you!